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For New Customers >> FAQS

Gemstone FAQ

  How are pearls dyed? What are the natural colors of pearls ?
  How can I judge the value and quality of a gemstone?
  How Gemstones are classified on the basis of their Characteristics?
  How pearls dyed? What are the natural colors of pearls ?
  What are phenomenal gemstones?
  What are precious and semi-precious gems?
  What is a Birthstone? What are the different Birthstones?
  What is a Gemstone?
  What is the difference between natural and lab-created stones?
  What is the difference between precious and semi-precious gemstones?
  What is your privacy policy?
  What makes a fine gemstone?

General FAQ

  Do you have a gemologist on site?
  Do you have any other material, designs or any other gem and jewelry material other than what is displayed on your website?
  How can I Contact you?
  How can I get latest Products?
  How can I Search a Product?
  How can I Subscribe to Newsletter?
  How can I take Help from your Sales Associate?
  How do I notify you if I find incorrect or missing information on your website?
  Is my personal information safe?
  Is your website material copyrighted?
  What is Privacy Policy?
  What is Terms of Use?

Glass Bead FAQ

  How are your handmade furnace glass beads made?
  How is dichroic glass made?
  What is Lamp Work glass?
  What Is Millefiori?
  What is the difference between a crimp bead and a regular bead?
  What is the difference between glass and crystal?
  Why do my crimp tubes slide off?

Jewelry FAQ

  How can I keep my sterling silver jewelry in good condition?
  How do I Care for my Jewelry?
  How do I clean and care for my colored gemstone jewelry?
  My Jewellery is tarnishing; what should I do?
  What is "Gold-filled" Jewellery?
  What is Rhodium?
  What is the best length for a necklace or bracelet?
  What is the meaning of Wearing Rings on Different Fingers?
  What metals do you use in your jewelry?
  Whats the difference between carat and karat?
  Which metals are said as precious in jewelry and why?

Order FAQ

  Can I change my order after it has been placed?
  Can I view all my previous orders?
  Can you make custom designs?
  Do you accept Wholesale Orders?
  How can I track my order?
  How can I track my shipment?
  How do I know that my designs will stay exclusive for me?
  How I can make the payment?
  How will I know whether you have received the payment or not?
  How will my order be treated as a confirmed order ? Any advance payment required ?
  What is your lead-time?
  What is your Minimum Order Quantity?
  What should I do if I havent received all the items I ordered?

Registration FAQ

  Are you going to sell my name?
  Forgot your password?
  How can I become one of your customers?
  How can I unsubscribe from Paraiba Gems emails?
  How do I change my password?
  I am having trouble creating an account. It will not accept my information or says I am already a user when I am not.
  I need to update/change my email address. How do I do this?
  Need to change your account information?
  Why should I register?

Shipment FAQ

  How can I track my shipment?
  How is my order shipped to me?
  Items lost and/ or damaged during shipping
  Were all do you ship?
  What should I do if I havent received all the items I ordered?

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